Privacy Policy for Regent Radiance

At Regent Radiance, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

• Contact Information: We collect personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you request a quotation, register for services, or contact us.
• Project Details: Information related to your water heating system requirements, property type, and specific needs for design, fabrication, installation, maintenance, or consultation services.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Process your requests for design, fabrication, installation, maintenance, or consultation services.
• Provide you with accurate quotations for our bespoke hot water cylinder solutions.
• Communicate with you about our services, promotions, and updates.
• Improve the efficiency and operation of our online platform.
• Send you newsletters or other marketing communications, where permissible and in accordance with your preferences.
• Request feedback and contact you about your use of our site and services.
• Resolve disputes and troubleshoot problems.
• Diagnose and repair our systems and services.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are obligated to protect your information and may only use it for the purposes for which we disclose it to them.
• Business Transfers: If Regent Radiance undergoes a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred to the acquiring entity.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Privacy Rights

In some regions, such as the European Economic Area (GDPR) and other jurisdictions, you have rights that allow you greater access to and control over your personal information. These may include the right to:

• Request access to and obtain a copy of your personal data.
• Request rectification or erasure of your personal data.
• Object to the processing of your personal data.
• Request restriction of the processing of your personal data.
• Request data portability.
• Withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the address provided below. We will respond to your request in accordance with applicable data protection laws.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Use of Cookies and Other Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: